Effective Date: 27 September 2024

At Innovation by Design ("we", "us", or "our"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

By using our website and services, you agree to the terms of this Privacy Policy. Please take the time to read this document carefully to understand how your personal information is handled.

1. Information We Collect

We collect various types of personal information from you, depending on your interactions with our website and services. The categories of information include:

1.1. Personal Information

• Name, Contact Details, and Email Address: When you contact us, fill out forms, or sign up for our services.
• Payment Information: When you make purchases for our services, we may collect billing and payment details, but note that this information is handled securely by our payment processors.

1.2. Automatically Collected Information

• Device Information: We may collect data such as your IP address, browser type, device type, operating system, and other technical data when you interact with our website.
• Usage Data: Information about how you use our website, such as page visits, time spent on the site, and click-through rates.

1.3. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us track your preferences, analyze traffic, and improve site performance. You can control cookies through your browser settings but disabling them may affect the website’s functionality.

For more information on how we use cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To Provide Services: We use your data to offer and improve our services, respond to inquiries, and complete transactions.
• Communication: We may use your email or contact details to send you updates, promotional material, or important service information.
• Analytics: To monitor and analyze usage patterns, which help us improve user experience and website performance.
• Compliance with Legal Obligations: To meet any legal requirements, such as record-keeping and regulatory reporting, in accordance with South African law.

3. Sharing of Information

We will not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who help us operate the website, process payments, or provide services on our behalf.
• Legal Compliance: We may disclose your information to comply with applicable laws, legal proceedings, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.

4. Your Rights Under POPIA

As a South African data subject, you have specific rights under the Protection of Personal Information Act (POPIA), including:

• Right to Access: You may request details about the personal information we hold about you.
• Right to Rectification: You have the right to request corrections or updates to inaccurate or incomplete personal data.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Object: You may object to the processing of your personal information for marketing purposes or any other specific uses.
• Right to Withdraw Consent: If you have given consent for data processing, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

5. Security of Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, or disclosure. These measures include encryption, secure server technologies, and regular audits of our security practices.

While we strive to use industry-standard practices, no system is entirely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. If you request the deletion of your data, we will remove it from our systems, unless it is required for legal or contractual reasons.

7. Children's Privacy

Our website and services are not directed towards children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected data from a minor, please contact us, and we will take appropriate steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently from us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page, and the effective date will be updated. Your continued use of the website after any changes signify your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:

Innovation by Design
Email: info@innovationbydesign.co.za
Phone: 067 222 9965